FAQ/Help

Frequently Asked Questions (FAQ)

Welcome to the Pridella Help Center! Here, you'll find answers to common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, feel free to contact us.

1. About Pridella

What is Pridella?

Pridella is a fashion brand dedicated to celebrating diversity, individuality, and love through bold and inclusive LGBTQ+ apparel and accessories. We design clothing that empowers the LGBTQ+ community and allies to express their pride with confidence and style. 🌈

What makes Pridella unique?

Our mission goes beyond selling clothes—we aim to create a sense of belonging. Every design carries a message of love, unity, and equality, and a portion of our proceeds supports LGBTQ+ causes.

2. Products & Sizing

What types of products does Pridella sell?

  • Pride T-Shirts
  • Hoodies & Sweatshirts
  • Gender-Inclusive Fashion
  • Accessories like bags and caps
  • Limited Edition Collections

Are your T-shirts and apparel gender-inclusive?

Yes! All our clothing is designed to be gender-inclusive, ensuring everyone can express their pride and individuality.

How do I find my size?

Each product page includes a detailed size chart to help you find your perfect fit. If you’re between sizes, we recommend sizing up for a relaxed fit.

3. Shipping & Delivery

Where does Pridella ship?

We ship worldwide! 🌍 Whether you’re in the USA, Europe, or Asia, we’ll get your Pride apparel to your doorstep.

How long does shipping take?

  • Standard Shipping: 5-10 business days.
  • Express Shipping: 2-5 business days.

Shipping times may vary depending on your location. For more information, visit our Shipping Policy.

How much does shipping cost?

We offer free standard shipping on orders over $50. For other orders, shipping costs are calculated at checkout based on your location.

4. Returns & Exchanges

What is your return policy?

Your satisfaction is our priority. If you’re not completely happy with your purchase, you can return it within 30 days of receiving your order. The product must be unworn, unwashed, and in its original packaging.

How do I request a return or exchange?

Visit our Returns & Exchanges page and follow the instructions. For further assistance, contact us at returns@pridella.com.

Are there any items that cannot be returned?

Custom-made and personalized items are final sale and cannot be returned or exchanged.

5. Payments & Security

What payment methods do you accept?

We accept all major payment methods, including:

  • Credit/Debit Cards (Visa, Mastercard, AMEX)
  • PayPal
  • Google Pay & Apple Pay

Is my payment information secure?

Absolutely! We use industry-standard encryption and security measures to protect your information. Your privacy is our top priority.

6. Promotions & Discounts

Do you offer discounts?

Yes! Sign up for our newsletter and receive 10% off your first order. We also run seasonal promotions, so be sure to check our homepage regularly.

Can I use multiple discount codes on one order?

Unfortunately, only one discount code can be applied per order.

7. Community & Support

How does Pridella support the LGBTQ+ community?

We’re proud to donate a portion of our proceeds to LGBTQ+ charities and initiatives that focus on equality, mental health, and education. By shopping with us, you’re contributing to a more inclusive world.

How can I get involved?

Share your story or tag us on social media @Pridella wearing your favorite Pridella apparel. Use the hashtag #WearYourPride to join the conversation!

8. Contact Us

How do I contact customer support?

We’re here to help! Reach out to us via:

We typically respond within 24-48 hours.